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Privacy policy

Privacy statement

We at value your privacy. When you use our services to buy entertainment cards, prepaid or gift cards, we want you to be certain of a fast, safe and simple transaction, with your privacy guaranteed. takes various global privacy laws into account, including amongst others, the European General Data Protection Regulation (GDPR), the UK Data Protection Act, as well the US Children’s Online Privacy Protection Act (COPPA). These laws provide you as a customer with rights related to your personal information. Consistent with those laws, gives you choices about how your personal information is handled by us.

Why your data is collected

“Customer First” is one of our four core values. To follow through on this promise we need to know more about you – while respecting your privacy. 

To carry out your purchase agreement, we use data provided by you when you use our services or contact us. This data could be your name, email address, address, phone number, birth date and the like. Our customer care services additionally use your order ID when you have an inquiry about your order.

We have an automated system that may use your personal data to prevent and fight fraud.

We may use your personal data to improve our services and increase the quality of our platforms (webshops and mobile app), as well as for direct marketing purposes which may include analysing, segmenting into profiles and building online audiences. 

By having a better understanding of you and your preferences, we are able to offer a personal and authentic experience. This includes marketing and transactional communications you receive from us, as well as other notifications and advertisements you see on our platforms. In the mobile app, we might ask to connect with your contacts in your phonebook, in order to send codes to your loved ones. Always with your permission.

In line with the US Children’s Online Privacy Protection Act (COPPA) - we do not collect or sell the data of minors. Children under age 16 are strictly prohibited from using’s platforms. Children above 16 may only do so if they have permission and direct adult supervision. You are responsible for any activity conducted by a minor on our platforms.

Duration of data storage

We only keep your data for as long as necessary to deliver our services, unless we’re legally obliged to keep the data for a longer period.

Third parties

In order to process your purchase, we may need to share your personal data with third parties like payment agencies and other companies for the completion of the relevant services. Rest assured we will never sell your data to anyone. “Sale” is broadly defined under the CCPA and where this may include interest-based advertising or other data collection uses, we will comply with applicable law as to those activities. You always have the right to opt out of interest-based advertising.  

In a few cases, we might have to pass on personal data to companies situated outside the European Economic Area. Naturally, the security of your data remains a priority. We’ll always require an adequacy decision from the European Commission or ensure other precautions or arrangements like standard model clauses.


Our platforms use functional, analytical, and tracking cookies. We need functional cookies in order for the platforms to function properly and to complete your purchases. We place the other cookies to offer you tailored web pages. Some of these cookies are placed by external parties. In our Cookie Statement you will find more information on this topic.

Your rights

If you do not want to receive any emails or other communications from us, you may always unsubscribe. If you choose to unsubscribe, you can do so via the unsubscribe link in emails received from us. 

You have the legal right to ask us to inspect, rectify, or erase all personal data that we’ve stored about you. You also have the right to object to or limit the processing of your data, and transfer it in a machine-readable format. 

Official requests can be sent by our contact button. In these cases, we will verify your identity to make sure we are sending the right information to the right person.


If you believe that we’re using your personal data incorrectly or that we don’t deal with your questions correctly, please contact our customer care department by our form on contact. If we are not able to help you, you can file a complaint to the relevant data protection authority.

Changes and contact details

We may revise or amend this statement from time to time to reflect changes to our business or changes in the law. We advise you to visit this page regularly to check if there have been any changes. If you have any questions about our privacy statement, please use our contact button or write Shenzhen Jing Dong Ltd. is registered at 31/F., Tower Two, Times Square 1 Matheson Street Causeway Bay Hong Kong.

This text is written in English. Any other language translation is provided as a convenience only. In case of any inconsistency between the English text and its translation into any other language, the original English version prevails.